2018 Michigan IT Symposium Breakout Sessions

Keynote Speaker: Kyla McMullen

Dr. Kyla McMullen earned her Bachelor of Science in Computer Science from the University of Maryland, Baltimore County (UMBC), where she was also a Meyerhoff Scholar. She earned her Masters and Ph.D. degrees in Computer Science and Engineering from the University of Michigan (2007-2012). While earning her Ph.D. she was also a faculty member at Wayne State University in Detroit, Michigan. At Wayne State University she taught computer literacy courses to over 2,000 students. Professor McMullen is the first underrepresented woman to earn a Ph.D. in Computer Science and Engineering from the University of Michigan. She is currently a tenure-track faculty member at the University of Florida’s Computer & Information Sciences & Engineering Department. Dr. McMullen has a personal commitment to encouraging women and minorities to pursue careers in computing and other STEM fields. She is the author of "Beautiful, Black, and Brainy" and "Brilliant is the New Black" which showcase hundreds of exceptional young African Americans who excel in STEM fields and don't fit the typical "scientist" stereotype.

Dr. McMullen’s research interests are in the perception, applications, and development of 3D audio technologies. In this line of research, sounds are digitally filtered such that when they are played over headphones, the listener perceives the sound as being emitted from a specific location in their own physical space. Think of it as "surround sound over headphones". She is using this research to create realistic virtual environments, enhance data sonification, augment assistive technologies for persons with visual impairments, and decrease cognitive load in multimodal systems.

Dr. McMullen's presentation is sponsored with funds from the Office of Diversity, Equity and Inclusion.

2018 Breakout Sessions

The following Michigan IT Symposium presentations take place Thursday, November 29 at the Michigan League.

Breakout Session 1: 9:10–10:10 a.m.

API Directory: Journey of an API Publisher and Application Developer

Presenter: Kranthi Bandaru, Information Quest

Room: Ballroom, Floor 2

API Directory includes a suite of APIs from various data domains within the university. Our goal is to provide the data to everyone within the university with a well-built data governance for each API. The presentation will include a hands-on session on how to publish a sample API as an API Publisher and also how to consume it as an application developer. I believe this presentation will break the barriers of adopting new technology across the university IT units.

Equity, Inclusion, and Customer Service: Year 1 Accomplishments of the ITS DEI Committee

Presenter: Jane Berliss-Vincent, ITS/Support Services

Room: Henderson, Floor 3

Equity and inclusion should be a concern for computing staff not only as part of our peer interactions, but also to help improve how we work with customers. Factors such as disability, language, tech literacy, and access to WiFi and other resources may all contribute to variations in an individual’s computing experience. This leads to the need for improvement in support, design, procurement, etc.

The Service domain of the ITS DEI committee has focused on this need during our first year, and is expanding on our work in Year 2. This presentation will discuss several of the team’s accomplishments that are likely to be helpful to some or all computing staff members, including:

  • Results of a survey on barriers to IT access
  • Assistance with finalizing a Standard Practice Guide (SPG) on accessibility
  • Development of guiding principles for ITS and campus IT service providers

In Pursuit of Unbreakable Wi-Fi & Beyond Simple Growth: University of Michigan Computer Networks Strategy

Presenter: Eric Boyd, Daniel Eklund, and Leslie Williamson, ITS Infrastructure - Networks

Room: Kalamazoo, Floor 2

Part A - In Pursuit of Unbreakable Wi-Fi: WiFi networks are a necessary part of day-to-day life for the U-M community. Reliable wireless connectivity is indispensable to productivity, communication, and safety on campus. The need for higher capacity and better performance is constantly growing. ITS Infrastructure proposes a presentation that brings awareness and outlines the benefits of several ongoing efforts to further enhance U-M WiFi coverage.

To ensure that WiFi meets U-M current needs, and to prepare for future academic and research demands, ITS is concluding the three-year campus-wide WiFi Upgrade Project. With it we achieved pervasive connectivity in Ann Arbor academic, research, administrative and residence hall buildings and set the stage for new initiatives intended to further meet the growing needs of U-M students and faculty. Some of these initiatives, such as changing the MWireless network to only transmit over 5GHz frequency, as well as gradually moving U-M WiFi networks to the IPv6 address space, are technical improvements that will lead to better performance, increase bandwidth, and reduce interference from devices like microwaves and Bluetooth-enabled gadgets.

Other efforts, such as extension of WiFi coverage to one of the most heavily used outdoor spaces on campus, the central Diag, are clearly stated as a priority for students and supported by the president. To address this need, in Summer FY18 ITS kicked off the WiFi on the Diag project in partnerships with the Student Resource Center (SORC), Campus Planner’s Office, Facilities & Operations, External Elements Review Committee (EERC), and Unit IT and leadership.

Part B - Beyond Simple Growth: University of Michigan Computer Networks Strategy: To ensure that the university has the network it needs to remain a leader in data intensive science, attract the best faculty, students, and staff and enable the next generation of research, ITS Infrastructure Networking group is embarking on significant, transformational efforts to revolutionize the university’s network architecture. The measured annual growth rate in internet traffic of 31% inbound / 22% outbound, means network capacity is currently doubling about every 3 years. Internal flows between data centers for research needs are taxing the limits of the 100Gbps core network. The networking team is working with peer institutions and commercial providers to: rearchitect core network; implement network security solutions such as LBL BRO (the subject of its own talk); improve the university Wi-Fi infrastructure by moving the majority of user devices to the 5 GHz frequency; prototyping self-monitoring and restoration technology by embedding perfSONAR in commercial network devices; and reduce manual, repetitive network administration work through automation. With this presentation, the ITS Infrastructure Networking group will provide an overview of all the in-flight and planned initiatives that will support further advancements of the U-M teaching and research mission.

Learning from a Journey of Rapid, Iterative Technology and Process Change

Presenter: Suzy McTaggart and Beth Holman, Office of Medical Student Education; Brian Simko and Nicolette Franck, HITS Education Informatics

Room: Mendelssohn Theatre

Change is always a difficult experience but adapting to technological change brings about its own set of complexities. Aligning former businesses processes to that new technology and learning how to utilize it for process improvement can be an arduous endeavor. The medical school is undergoing a dramatic curriculum transformation while simultaneously replacing older technologies.

This presentation will share the journey of the UMMS Evaluation and Assessment team and HITS EdIT team to replace two systems central to the evaluation and assessment efforts of the medical school, while also reviewing standard processes, remaining agile to new curricular needs, and undergoing a significant staffing change. It will illustrate the stumbles, course corrections, successes (purposeful and accidental!), and overall dedication needed to face uncertainty in successfully implementing the new assessment and evaluation tools (ExamSoft and Blue respectively). The implementation of these new technologies at UMMS hinged on cross-team collaboration, continuous quality improvement, and open-mindedness.


Presenter: Jinan Li, HITS and David Jerkins, UMH Nurse Information Services

Room: Room D, Floor 3

MiBoard is a virtual information panel created with AR (Augmented Reality) for doctors. When doctors visit patient rooms in hospitals, they can use their mobile phones to navigate patient information on a large virtual board with texts and images. With the phone locations, doctors will identify patients easily. Doctors can even share the board with patients for either patient care or education.

Thinking with Maps: GIS Across the University

Presenter: Peter A. Knoop, LSA IT

Room: Koessler, Floor 3

The University of Michigan is a recognized leader in applying Geographic Information System (GIS) technologies across the organization to address a wide variety of teaching, research, and administrative needs. We will explore innovative and inspiring examples of GIS use drawn from all three campuses, and provide an overview of the wealth of GIS applications and services ready to empower you to leverage GIS in your own work, from mobile to desktop to web to enterprise.

Vital Signs: The HITS Approach to Customer Satisfaction

Presenter: Emily Fuentes and Erik Zempel, HITS

Room: Michigan, Floor 2

In medicine, vital signs give health care providers a general sense of health. When vitals are out of whack, it’s an indication that something is wrong. When Health Information Technology and Services decided to start measuring customer satisfaction, we focused on quickly assessing vital signs to develop a snapshot of customer health.

In this session, we’ll discuss the approach we took in gathering customer satisfaction data, how we enable the organization to recover and repair relationships, and how it’s informing the future of what we do.

The Power of People-centered Development: Agile, Lean UX, and Transparency for Awesome Products

Presenter: Laura Garling, Director, Web Strategy & Services, UM-Dearborn External Relations

Location: Henderson, Floor 3

Abstract: When you work with open-source technologies like Drupal, the sky’s the limit. Setting the limit a little lower, so that your team builds solutions that work well within your organization or unit’s digital ecosystem, get done on time, and are things your users actually want, is even better.

The Web Services team at UM-Dearborn is cross-functional, and our use of Agile development, Lean UX, and open communication have transformed our process, team dynamics, and stakeholder relationships.

Now, our solutions are effective and efficient from technological, business, and user perspectives. In this session I’ll go over the foundational principles of Agile and Lean UX and bring them together with real-life examples so that we can all be more people-centered in our solutions:

  • Make stakeholder kickoff meetings and user research sessions goal-oriented and (possibly) fun
  • Make user stories and requirements more real and generate more empathy within your developers
  • Bring UX and development into the room and make tough choices together, earlier
  • Strengthen your relationships and build trust
  • Make training documentation relevant and clear
  • Reduce rework, leverage tools you already have, and increase the efficiency and happiness of your team

Reporting on the University of Michigan: A University, a $10 Billion Business, and a Small City

Presenter: Matthew Pickus, Business Intelligence Analyst- Senior & Christopher Gardner, Business Intelligence Analyst Senior, ITS-IQ

Location: Ballroom, Floor 2

Abstract: The University of Michigan is a non-profit institution with a $10B annual budget, 48,000 employees, 46,000 students, and includes a hospital, police force, transportation network, power generation, housing for thousands of students, and more. In 2016, the central Business Intelligence team was tasked by the President of the University to develop University and unit level reports on everything from students, to budget and finance, to HR and research. To accomplish this goal, connections were required across dozens of units and data providers across campus. The ensuing conversations ignited many ideas for improving those datasets and helping units determine what information they both wanted and needed.

This presentation will review how Tableau was used to overcome numerous hurdles, including utilizing dozens of data sets with different naming conventions, different data systems, and other inconsistencies, plus the need for cross-data set calculations. The Business Intelligence team utilized Tableau to create standardize reports accessible via a single and customized platform to deliver a holistic reporting experience for leadership to make better data-driven decisions.

Perspectives from Women in Leadership

Presenter: Emily Fuentes, IS Director, HITS SVM Administration

Location: Mendelssohn Theatre

Abstract: Hear from successful U-M leaders who in their career either have an IT background, are passionate about technology, or hold an IT leadership position. They will share their lessons learned in having successfully navigated the university education landscape while maintaining work-life balance.

HITS Strategic Financial Framework

Presenter: Jared Hopkins, Lead Business Consultant, HITS Finance and Administration; Edmond Kole-James, IT Project Manager Senior, HITS SVM PMO; & Aaron Gramling, IS Director, HITS AOM Administration

Location: Room D, Floor 3

Abstract: "Health Information and Technology Services (HITS) is a shared services provider of “core IT” for Michigan Medicine, supporting patient care, research and education across the

U-M Medical School and Health System. On the basis of head count and annual IT hardware/software purchases, HITS represents roughly 2/3 of Michigan Medicine IT.

As a non-revenue generating unit, HITS is charged with stewarding scarce financial resources to optimize for support of daily operations, financial efficiency, life cycle management of IT assets, information assurance (compliance and data security), and flexibility to align with the Michigan Medicine strategic plan.

The composition and financial scope of HITS is dynamic. Drivers such as growth, consolidation of core IT expenses and physical assets, technology change and new functionality require the Finance and Administration team of HITS to calculate and forecast funding requirements and potential scenarios over a multi-year horizon, as much 10 years into the future. The Strategic Financial Framework (SFF) is a process and a set of templates/tools to “do the math” of creating a common reflection of multiple financial inputs. Further, the SFF exists to spur engagement and participation across HITS leadership. The SFF is a mechanism to “zoom out” and to demonstrate the resource and financial impact of multi-year projects, investment options or competing priorities. While forecasting is inherently uncertain, HITS seeks to maintain fiscal credibility by carefully weighing and isolating known uncertainty, good faith estimates and formal multi-year budget commitments to ensure prudent allocation of incremental dollars entrusted to HITS within Michigan Medicine.

AV Over IP: What to Think About for Your Network

Presenter: Chris Visel, Ross School of Business; Pradip Patel, ITS; Jeran Norman, CAEN; David Greenspan, U-M Library; Rob Levitt, HITS; Joanna Elliott Kovacevich, School of Education; David Blair, LSA

Location: Kalamazoo, Floor 2

Abstract: The concept of Audiovisual (AV) over internet protocol (IP), or AV over IP, has been around for some time. For the University of Michigan, the idea of using IP in the facilities AV space is new.

AV over IP is the transmission of audio, video and control signals, distributed in real time without latency, over a network cable infrastructure, i.e. WAN, LAN or the internet. In comparison to conventional analogue AV environments, AV over IP refers to the use of standard network equipment to switch and transmit video and audio signals.

In a panel discussion format, AV and IT professionals from COE, ITS, LSA, Michigan Medicine, and Ross will share their experiences of installing AV equipment using AV over IP technology.

There are many details to be aware of when designing AV over IP-based systems. The panel will share information on how they implemented the technology into their networks, things to look out for, things to consider and references for more information.

Building an xR Learning Environment

Presenter: Daniel Fessahazion, Associate Director, Duderstadt Center, CAEN

Location: Michigan, Floor 2

Abstract: The Duderstadt Center and the Emerging Technologies Group created an innovative learning environment with built in XR technologies. In a Sandbox and Innovation session, we would like to discuss what we have learned during the process of developing the Visualization Studio and the direction we hope to take the space and programs over the next couple of years.

Coaching and Mentoring

Presenter: Heidi Sherick, Director of Leadership Development, U-M College of Engineering

Location: Koessler, Floor 3

Abstract: Often times when we hear the term mentoring we automatically have an opinion based on our own experience. The presenter will aim to demystify the preconceived notions around mentoring and set participants up for success in their everyday lives on how to be an effective mentor and how to access mentoring. The difference between mentoring and coaching will also be discussed. This session helps participants focus on being intentional about relationship building that can make a difference in career success as you negotiate the workplace.

BIO: Dr. Heidi Sherick offers over twenty-five years of experience working in a variety of administrative roles in higher education including academic affairs, student affairs, and alumni affairs. Currently, Heidi is the Director of Leadership Development in the College of Engineering. Her research involves developmental relationships in higher education and she investigates the processes through which leadership is fostered, including mentoring, coaching, role-modeling, sponsoring, and networking.

Breakout Session 2: 10:20–11:20 a.m.

Creating a Cloud Decision Framework and Application Roadmap

Presenter: Amber Madden, ITS/Information Quest and Cristine Little, Senior Project Manager from ITS

Room: Mendelssohn Theatre

Learn about ITS's ongoing journey to cloud computing and application modernization.

ITS currently manages over 400 application environments for U-M, most on site in local data centers. With an eye on the future, ITS developed a cloud transformation program in 2018. The program focuses on developing modernization plans and a cloud virtual data center for supporting enterprise applications.  The Cloud Decision Framework and Application Roadmap (CFAR) project was designed to help in identifying the correct modernization strategy for applications.  To migrate to Cloud or not to migrate to Cloud, that is the question; and if we don't, how do we modernize applications and infrastructure? Learn about our challenges and techniques for completing this analysis, including creating an web app for application tracking, performing a targeted questionnaire interview (a decision framework) for each application, and evaluating integration and dependencies between applications.  The project team considered performance, reliability, security and down stream effects in producing an IT modernization roadmap.  We uncovered a lot of information about what, where, when and how ITS data flows through the organization. What's next in our modernization plan and how did our discoveries influence the roadmap? Come and find out!

Introduction to Great Lakes - A Supercomputer for Simulation, Modeling, Machine Learning, Data Science, Genomics, and More

Presenter: Matt Britt and Brock Palen, ARC-TS

Room: Ballroom, Floor 2

Great Lakes represents the next generation supercomputer provided by Advanced Research Computing - Technology Services (ARC-TS) and is the successor to Flux. In this discussion we will cover the technical overview of this 15,000+ processor, 100Gbps network, and 60GB/s IO cluster and how it attempts to meet the needs of new growing areas of science such as machine learning and genomics while still providing support for High Performance Computing simulation and modeling.

The session will briefly touch on other cluster environments such as Armis a HIPAA aligned system, Aura a planned fully elastic high throughput cluster in the public cloud, and free compute resources made available via ARC-TS relationships.

Ross IT and Organizational Change: The Journey Continues

Presenter: Kerry Flynn, Cheryl Sobkow, Brian Greminger, and Chris Visel, Ross School of Business

Room: Koessler, Floor 3

Last year at the Symposium we shared a small portion of Ross IT's journey to change our group's culture and create the space to take new risks for IT and the School. Our CIO and three of our Directors spoke directly and honestly about their experiences with change.

Our journey continues, and we'd like to share where we are now and the lessons we've learned over the last year.

Recommended audience: managers and directors

Striking Gold Twice: Making Agile and User Experience Play Nice with Design Systems

Presenter: Rachael Hodder and Matt Dull, Michigan Medicine Health Information Technology and Services

Room: Henderson Room, Floor 3

Designers, have you ever sat down to design a great user interface, but just found yourself staring at a blank screen? Leaders, are you interested in understanding what your team needs so that they can deliver excellent digital experiences? Just want to learn something new about how user experience design and agile software development might not actually be mortal enemies? This is the talk for you.

Join us for a story about how we improved the quality of our software by designing our UX toolbox. We tried everything from cooking our own style guides to embarking on the design of a custom component library, before collectively agreeing to use an open source design system to produce better design artifacts faster. With open minds and a thoughtful approach to design tool selection, we are making UX and agile play nice together.

Whether you’re designing custom software, orchestrating IT services or just trying to do your best, you can expect to leave with insights about finding solutions in unexpected places and why stealing might be better than starting from scratch.

Student Identity Management

Presenter: Robert Ward and Shajib Ghosh, Dearborn ITS; Patrick Steffes, ITS

Room: Kalamazoo, Floor 2

UM-Dearborn ITS, Admissions, Financial Aid and Registrar collaborated to define the ideal process for Student Identity Management.

We eliminated manual processing for UMID assignment by leveraging our new Salesforce Admissions application process. UM Dearborn ITS worked with Ann Arbor IAM to completely overhaul the student uniqname experience.

Previously a manual process, using US Postal mail as the delivery mechanism, we continued with the underlying uniqname process and used the new self-service features with integration to our Banner Student Information System being accomplished by an AWS Message Queue.

We have removed manual processing for identity and improved the student experience by enabling them to create their own uniqname and password, at their convenience.

The Accessibility Shim: Retrofitting eResearch for Visually Impaired Users

Presenter: Erica Ackerman and Jan Belanger, ITS Enterprise App Services

Room: Room D, Floor 3

Imagine if you came to a website that said nothing but...
- Radio button checked, one of two
- Checkbox unchecked
- Edit, blank

This is the experience of a screen reader user on an inaccessible site, and it has been the experience for blind users of eResearch for many years. The eResearch group has four products built on a vendor solution that the University of Michigan has customized extensively. The version of the vendor software that we use now (and will continue to use for the at least a year) has very little support for accessibility. This makes it extremely difficult for people who are visually impaired to use. We have addressed this situation by creating the "Accessibility Shim". The Accessibility Shim is a JavaScript library that waits until a page is fully loaded, then goes back over the HTML and rewrites it to be accessible.

This presentation will introduce the why’s and how’s of web accessibility, then introduce the Accessibility Shim and how it works.

We're Gonna Do This!: Implementing ServiceNow at Michigan Medicine

Presenter: Michael Warden and Erik Zempel, HITS

Room: Michigan, Floor 2

In September 2017, HITS went live with ServiceNow as a replacement for the tools used by the former MSIS (Zendesk) and MCIT (Remedy) to support Michigan Medicine. The journey to get from contract signature to implementation and rollout was the work of an entire organization learning to work together. This presentation will share the story of how two different organizations unified to adopt and successfully launch ServiceNow, techniques used to bring about the cultural and organizational change needed, and how we even managed to have fun along the way!

Better Together: Building the My Learning Analytics Dashboard Through Cross-unit Collaboration

Presenter: Stephanie Teasley, Research Professor, School of Information; Jennifer Love, Business Systems Analyst Senior; Matthew Jones, Application Developer Senior; John Johnston, Product Manager, ITS Teaching & Learning

Location: Henderson, Floor 3

Abstract: The My Learning Analytics (MyLA) team will share their experience developing and implementing student-facing visualizations of Canvas course data. With a focus on providing students actionable insights, the team drafted, discarded, and redesigned many prototypes along the way to piloting. This presentation focuses on the impact of collaboration between faculty researchers and ITS staff to design, develop, prototype, and pilot visualizations that support student learning. We hope to give a flavor of the process, the resulting software, and the preliminary research results.

Partnering with faculty and student researchers from the U-M School of Information and School of Education, a team from ITS Teaching & Learning developed MyLA, a set of student-facing data visualizations about student learning activity. Research on previous student-facing dashboards informed development of the tool. The visualizations provide a transparent view of students’ course standing, reveal behavioral patterns associated with good learning skills, and guide decisions about actions students can take that may improve their academic outcomes. To increase visibility, we embedded the visualizations in the normal learning workflows of the LMS.

Presenters will share the story of the tool development, as well as lessons learned and feedback from initial student users. Discussion will address how the team leveraged expertise in learning, motivation, and information visualization in an iterative approach to design and development. We will also discuss how this collaboration supports faculty research goals, provides a successful proof of concept as the first application to use the nascent Unizin Data Platform (UDP), and provides a service that supports student success.

Virtual Care: Successful Telemedicine Programs

Presenter: Linda Fletcher, Project Manager, Virtual Care; Brian Smith, Project Engineer Senior, Complex Devices - Clinical Video Services

Location: Ballroom, Floor 2

Abstract: Virtual Care: Successful Telemedicine Programs – Rolling out a successful telemedicine program requires significant collaboration and coordination between people, organizations, and health information technologists.

Connecting MDs to MDs and MDs to patients to optimize patient care, minimize inefficiencies, and maximize access requires orchestration between patients and providers, billing, scheduling, compliance, insurance reimbursement, EHRs/PACs, affiliate/partner organizations, credentialing, and training. Tele-stroke, tele-neurology, pediatric tele-epilepsy, tele-maternal fetal medicine, neurointensive care tele-rounding, Michigan Child Care Collaborative (MC3) pediatric and perinatal tele-psychiatry and child protection team teleconsults are some examples of Michigan Medicine’s telemedicine successes. Also, over 30 different multidisciplinary tumor boards allow radiologists, pathologists, surgeons, oncologists and many other specialists to connect and optimize complex patient diagnosis and treatment.

This patient care utilizes an infrastructure integrating Polycom, Cisco, Vidyo, Blue Jeans, and peripheral devices to provide connectivity between Michigan Medicine and its affiliates and strategic partners around the world including MidMichigan Health, Metro Health, MD Anderson, Ghana, Ethiopia, India, and many other locations.

From Proposal to Scalable Tool: How the Center for Academic Innovation turns Pedagogical Problems into Solutions

Presenter: James Alexander, Software Ambassador; David Nesbitt, Software Portfolio Manager; David Corneail, User Experience Designer; Ollie Saunders, Developer; Academic Innovation

Location: Mendelssohn Theatre

Abstract: To date, the Center for Academic Innovation has developed over a dozen software tools from faculty ideas into full applications, some of which have become commercially available products. With the help of our faculty innovators, we have established an effective process for idea exploration, product planning, software and content development, implementation, and iteration.

Our presentation will focus on four practices of our team that have contributed to our successful software development:

  • Collaborating closely with a faculty innovator who has deep knowledge of the problem we’re addressing, while our team works to develop a software solution for it
  • Focusing on building an MVP (minimum viable product) and then iterating once we learn from the way users engage with the MVP Drawing on the skill sets and perspectives of a multidisciplinary team to ensure that we build well-designed, user-centered software that solves real problems
  • Considering the future commercialization opportunities for a software tool from the beginning of development, so that we build for scale and breadth of applicability
  • Through experimentation and iteration, our team continues to hone our approach to evaluating ideas and building software. In this session, we are eager to share what we’ve learned so that others can reflect on our process, pitfalls, and successes in order to inform their own practice.

Spatial Data: Getting Started with Online Mapping

Presenter: Abbey Roelofs, App Programmer/Analyst Sr; Caitlin Dickinson, App Programmer/Analyst, & Peter Knoop, App Programmer/Analyst, LSA TS

Location: Room D, Floor 3

Abstract: ArcGIS Online is a simple yet powerful interactive mapping tool to which everyone at the University of Michigan has access. ArcGIS Online can be used to visualize data, analyze spatial patterns, and present materials in a professional-looking app.

In this hands-on workshop, we will learn how to use ArcGIS Online to easily turn a spreadsheet into a map, discover and add data from authoritative sources to the map, customize the map's appearance, and publish the map for sharing, all on the web. We will also look at some of the options for analyzing and presenting map data, as well as some of the tools and technologies available for collecting geographic datasets.

Business-Led Challenge: Alleviating Administrative Burdens (Part 1 of 2)

Presenter: Leaders from College of Engineering

Location: Kalamazoo, Floor 2

Abstract: Learning how to ask for and offer help has been proven to build positive culture, increase employee engagement, and improve productivity. In this two hour session, attendees can hear from business process owners who will present brief summaries of challenges they face in their departments, including topics such as tracking visiting scholars and managing budget commitments. We will then break out into groups to collaborate with peers on different ways to leverage technology and our experience to solve the issues presented.

NOTE: This session is the first hour of a two hour breakout session. Participants should plan to attend both part 1 and part 2 to fully participate. To do so, be sure to also register for Business-Led Challenge: Alleviating Administrative Burdens (Part 2 of 2) under Breakout Session 3 from 11:30 a.m. - 12:30 p.m.

Giving Every Application a Voice (Assistant)

Presenter: Matthew Jones, Application Developer Senior; Zhen Qian, Application Developer Manager; & Ibrahim Kosgi, Application Developer Assistant, ITS Teaching and Learning; & Chris Rowland, Application Developer Senior, ITS Information Quest

Location: Michigan, Floor 2

Abstract: The ability to interact with devices through voice and conversational user interfaces is opening many possibilities to enhance and expand existing services. Some talk about voice now similar to the early days of the web, and could be similarly ubiquitous in a few short years.

Staff from ITS Teaching and Learning and Information Quest would like to lead an innovative session discussion around how we've incorporated voice into our existing applications and how they can further enhance teaching, learning and other services.

Optimizing Classroom Scheduling

Presenter: Nicole Heffernan, Director of Web Services, CAEN; Elizabeth Dodge, School Registrar, College of Engineering - Office of Student Affairs

Location: Koessler, Floor 3

Abstract: In order to accommodate a recent growth in enrollment, Engineering has begun utilizing a suite of SAAS applications to: allow for online scheduling (with approval workflow), sync classes from Mpathways into the application, utilize a scheduling algorithm to optimize the class to classroom assignments and generate analytics and reports. These software products allow the College of Engineering to maximize the use of our classrooms while utilizing analytics to make data informed decisions. We have been working with the Provost Office, Registrar’s Office, ITS, and others across campus to implement a solution that could be used by others on campus.

Breakout Session 3: 11:30–12:30 p.m.

Identity Governance Early Adoption for Shared Service Center, College of Engineering and Dearborn

Presenter: Aimee Lahann and Victoria Green, ITS IAM

Room: Michigan, Floor 2

Historically, IT staff have been responsible for provisioning access to systems for students, faculty, and staff, often in response to requests from users or managers. Each request must correctly identify the system's sometime arcane permissions; in practice, it can take multiple requests and considerable lapse in time before a person has all the permissions they need. Additionally, people may receive more access than intended and retain it long after they should.

But there is a better way for the future. The new Identity Governance tool enables units to define rules to grant permissions automatically instead of submitting individual requests for each user.

In 2018, a cross-campus team worked with three units (College of Engineering, Shared Service Center, UM-Dearborn) to do just that. As a result, the early adopters reduced the time for new hires and students to get the access they need, and simplified the steps for managing access.

Attend this session to hear a conversation between the project team and early adopter units about their experiences using the tool. Also, learn how the Identity Governance tool can be used by others to improve how people get access across U-M.

Michigan Medicine Hybrid Cloud

Presenter: Nimi Subramanian, David Ging, and David Hasselbach, HITS - Enterprise Hosting and Infrastructure Services

Room: Henderson Room, Floor 3

Michigan Medicine is starting its trek into the cloud. As more and more applications and services contain cloud aspects, the need for security and management become more important. We would like to share Michigan Medicines path over the next few years on how we will integrate on-premises and off-premises hosting infrastructure.

Michigan Medicine Virtual Care: Changing the Model for Care Delivery

Presenter: Rebecca Miller, Haley Haddad, Brandy Knudson, and Nicholas Tacconelli, UMMG

Room: Koessler, Floor 3

The Michigan Medicine Virtual Care team is working to change the model for healthcare delivery using technology to bring patients the right care at the right time and place. Our team bridges both the operational world with individuals working for the Medical Group and the technical world with other members of the team being employed by Michigan's Health Information Technology and Services group. Together, we work to roll out several programmatic initiatives: E-Visits (health questionnaires submitted via the patient portal), video visits (real-time face-to-face visits between a provider and patient at home), remote patient monitoring (patients use mobile devices to perform routine tests and send physiologic data to healthcare professionals to monitor, adjust care plans, engage and educate patients in real-time based on their condition), E-Consults (asynchronous electronic exchange initiated by a Primary Care Provider and submitted to specialist colleagues to help direct patients' care), and tele-specialty consults (delivery of clinical care and services via telehealth between Michigan Medicine and our affiliates and/or strategic partners with programs such as telestroke). Our presentation would explain our programmatic initiatives and how we are using IT to change care delivery across Michigan Medicine.

Research Storage - Preservation, Transport, and Use of Digital Data in the Big Data era

Presenter: Jeremy Hallum and Brock Palen, ARC-TS

Room: Kalamazoo, Floor 2

In this session we will cover ARC-TS's four tier approach to research storage from our 60GByte/s 2PByte scratch system to our 20PByte research archive. Each service fitting a specific use case, performance, and price point. In addition, our network investments planned for the next year to enable access to data in these systems without bottlenecks from ARC-TS systems but also lab systems. Finally, we will provide an update on Globus a service that allows for worry free transfer and sharing of data from any system on campus worldwide.

Self-Management Mobile App for Heart Failure Patients

Presenter: Juan Arzac and Mike Dorsch, Clinical Pharmacy, College of Pharmacy

Room: Room D, Floor 3

ManageHF is a mobile application designed to promote self-monitoring and self-management of heart failure. It provides behavior change interventions that focus on self-regulation. The use of technology can decrease the burden of self-monitoring and enhance self-regulatory efforts. Cyclical processes of goal setting, behavior change, and goal assessment can be easily tracked, charted, reviewed and automated.

ManageHF also provides assistance and support to people who are trying to reduce their sodium intake. It includes actionable push messages to promote adherence to a low sodium diet. The goal is to demonstrate the effectiveness in reducing sodium intake in patients with hypertension.

The Technology Roadmap: A Practical Method for Adaptive and Systemic Strategic Planning

Presenter: Maurice York, University Library

Room: Mendelssohn Theatre

Technology Strategy is for Everyone! Medium- and Long-term strategic planning for technology--whether it be for one product or a whole portfolio--is a tricky business.

Trying to project what technology will look like in six months and how to make the best choices to respond to user needs is hard enough--much less trying to project three or five years out. Technology futuring is incredibly complex--picking one future that we are "sure will work out" is often folly, but trying to think constructively about the many possible futures that could emerge can be overwhelming, especially within the context the rapidly evolving needs of a dynamic university. This presentation will describe a new method for iterative, fluid, and inclusive strategic planning based on principles of complexity theory and systemics.

The purpose of the Roadmap is to start from higher principles and integrate near-term goals with mid-range plans and long-term intentions, while keeping aligned with the direction of front-of-house services, maintaining focus on user needs, anticipating future resources, and maintaining flexibility to adapt to possible futures.

The method works with simple, common tools and can scale easily from a single product to an entire complex portfolio.

Web Accessibility in the 21st Century

Presenter: Gonzalo Silverio and Brandon Werner, ITS

Room: Ballroom, Floor 2

As technology advances, the tasks people perform on the internet are rapidly changing. As developers strive to make experiences more interactive, complicated dynamic web pages are becoming more common. This presentation will describe some features that can be integrated into these applications to make them usable by individuals with disabilities. We will also outline some of the testing strategies we have found useful for performing testing on these dynamic applications as it is much different than testing a basic web page. As an example, sometimes web applications will completely change when they detect that a user is on a mobile device. Website testing should be done by actual users of assistive technology, however, there are some basic test that developers can perform as they build an application and these will be outlined. Finally, I will end with some suggestions of code that developers can add to applications to make them more accessible and explain how these features benefit different groups of users.

The Computable Patient History: Using Natural Language Processing and Graph Databases to Bring Text Health Histories to Life

Presenter: Kate Weber, Sr Data Analyst, DENT Informatics

Location: Henderson, Floor 3

Abstract: The U-M School of Dentistry has employed natural language processing, machine learning, and graph database technology to parse our plain-text patient histories and connect them to the patient's treatment history and a standard tree of health care concepts, the Unified Medical Language System (UMLS). By associating free text with computable knowledge, we have unlocked a trove of previously unusable information about our patient population.

Applications of this tool include identifying communities of patients with similar health and dental care patterns for more targeted precision care, searching for populations of patients for research, identifying gaps in the medical record, improvements to our history-collection processes and forms, and reconciling patient histories at the School of Dentistry with those at Michigan Medicine.

This talk will describe the process and tools used to build the knowledge graph and demonstrate example applications of the tool. We will also discuss our plans for continuing improvement and extension. Technologies used include: Neo4j, MetaMap, MySQL, CLAMP, and Python with scikit-learn.

Building Consortiums on Campus: The Good, the Bad, & the Ugly

Presenter: T Charles Yun, Director of Computing, School of Information; Larry Chaffee, Director of Enterprise Applications, ITS - Enterprise Application Services

Location: Mendelssohn Theatre

Abstract: Do you ever wonder whether there are others across campus that have similar business use cases where technology is required to address the need? Does it cross your mind that there are probably others who are also defining requirements, working through vendor selection, implementing and then working through how to find a sustainable way to support the very technology solutions you are working on?

In this session we will discuss best practices and lessons learned from several efforts to build consortiums across campus for applications to meet technology needs. The session will also look at risks and issues to consider, hurdles to overcome, and how to engage others across campus. We will use real life examples of cross campus cooperative projects both completed and in progress, some of which have worked pretty well and others that have encountered issues. Projects examples will include efforts such as Tableau (data visualization tool), Salesforce (CRM), Interfolio (Faculty 360), and Digital Asset Management.

Come and join the conversation on how together we can leverage our collective resources to address campus wide technology needs, particularly in regard to enterprise level applications.

Building Block Practices for Business Relationships

Presenter: Nancy Herlocher, Research Consultant, LSA TS; Keila Walton, Customer Advocacy Manager, ITS Supports Services

Location: Room D, Floor 3

Abstract: In this interactive session, explore and collaborate with others working to improve business relationships.

We will cover:

  • Good conversations
  • Trust
  • Meeting people from their perspective
  • Good questions for better solutions

Each section will have an activity and a practice moment in groups of 3 with the roles: observer, relationship manager and client. There will be time in each section for all to collaborate and coordinate best practices.

Business-Led Challenges: Alleviating Administrative Burdens (Part 2 of 2)

Presenter: Leaders from College of Engineering

Location: Kalamazoo, Floor 2

Abstract: Learning how to ask for and offer help has been proven to build positive culture, increase employee engagement, and improve productivity. In this two hour session, attendees can hear from business process owners who will present brief summaries of challenges they face in their departments, including topics such as tracking visiting scholars and managing budget commitments. We will then break out into groups to collaborate with peers on different ways to leverage technology and our experience to solve the issues presented.

NOTE: This session is the second hour of a two hour breakout session. Participants should plan to attend both part 1 and part 2 to fully participate. To do so, attendees should register for Business-Led Challenge: Alleviating Administrative Burdens (Part 1 of 2) under Breakout Session 2 from 10:20 a.m. - 11:20 a.m.

Free and Easy DIY Media Captions

Presenter: Melinda Kraft, MiVideo Service Manager, ITS Teaching and Learning; Mary Reilly, Accessible Media Advisor, Services for Students with Disabilities

Location: Michigan, Floor 2

Abstract: Are you worried about being sued because your videos don’t have captions? Have you ever wanted a text transcript of a media recording to help with your research or a blog post? Maybe you’re just wondering what all the fuss is about. Don’t know how to get started? If you this sounds like you, we have the answers you are looking for!

In this hands-on and discussion session we will experiment with free and easy captioning tools, discuss best practices (like what it means to be ADA compliant), and uncover other benefits for captions besides accessibility compliance.

Enabling Data Informed Decision Making at U-M

Presenter: Amber MacKenzie, Director of Data and Analytics, ITS - IQ; Ann Tuttle, IT Program Manager & Vasu Ramani, Sr. Business Systems Analyst, ITS - EAS; Patricia Giorgio, Lead Communication Specialist, ITS Communications

Location: Koessler, Floor 3

Abstract: The University of Michigan generates an incredible amount of data each day, informing ground-breaking research and discovery, teaching and learning, and patient care. With advances in machine learning, advanced sensor technology, robotics, automation, and the Internet of Things, our accumulation of data—as well as the outcomes that can be drawn from it—is expected to grow exponentially.

Data consumers are often tasked with being experts in databases, data stewardship, and complex analytical tools to access and draw insights from their desired information. In a rapidly changing environment, this limits our ability to make timely and effective decisions. Moreover, our current methods of sharing data often compel campus partners to create copies of institutional data in local databases for individual reporting and decision support needs. This duplication leads to increased IT security, privacy, and compliance risks, poor quality, and different interpretations of the same data. It also creates multiple sources of truth.

But there is a better way for the future. Join us to hear about some of the innovations that are being pursued to provide easy access to intuitive, consistent and accurate data. We also welcome your ideas on how to advance the use of data at U-M.

Breakout Session 4: 1:30–2:30 p.m.

Evolving Michigan IT

Presenter: Cathy Curley, Chief Information Officer, College of LSA; Stefanie Horvath, Assistant Director of ITS Communications, ITS; Heather Kipp, Brand/Product Analyst Lead, HITS SVM Advocacy & Engagement

Location: Henderson, Floor 3

Abstract: Nearly eight years ago, a strategic working group was formed to define the Vision for Michigan IT. As the U-M environment changes, the Michigan IT community grows, and we celebrate our sixth annual Michigan IT Symposium, it’s time to evaluate the community’s needs to ensure we are focused on the right goals and objectives. Join your peers for table discussions and exploration of how our community and our programs should evolve to achieve our new U-M technology vision.

Automated Testing and Deployment of Infrastructure and Applications using Ansible and Molecule

Presenter: Michael Shen, DevOps Engineer, HITS Software Delivery; Jaime Magiera, Systems Administrator, LSA TS

Location: Ballroom, Floor 2

Abstract: Ansible is an open-source automation tool that is being used across the university and worldwide for configuration management and automated application deployment. Automation with Ansible saves time and minimizes errors, allowing our infrastructure to be declarative. We can know the exact state of our infrastructure, how an application was installed, and can rapidly scale resources with minimal direct interaction.

We have been leveraging Ansible across LSA TS and HITS. In this session, we will share the ways Ansible has helped minimize the time and resources needed for post-build configuration and ongoing maintenance such as software patching. We will provide examples of common administrative tasks that can be simplified, and combined, using Ansible.

In addition, we will take a deep dive into Molecule, the testing framework for Ansible, and show how it is being used to test configurations, deployments, and software lifecycle paths in local containers and/or virtual machines before impacting real-world systems. We will describe our techniques for debugging and testing using Molecule, while sharing the common challenges we faced along the way.

Automating Your Data ETLs with Alteryx

Presenter: Douglas Hovey, Senior Financial Analyst, U-M Finance

Location: Mendelssohn Theatre

Abstract: With Alteryx, Finance has been able to save hours of time gathering, cleaning and blending together data from various sources and formats. But not only has Alteryx significantly reduced the time-to-deliver data to our customers, Alteryx has enabled new capabilities not previously available. One use case we will present discovered over $200K in duplicate payments to suppliers in the first year of implementation.

In this session, we will demonstrate the ease of building Alteryx workflows and a couple of the best use cases we have implemented in Finance.

Proof of Concept: GCP Infrastructure for a HIPAA-aligned Datathon

Presenter: Kenneth Moore & Adam Robinson, Virtualization and Cloud Administrators, ITS

Location: Room D, Floor 3

Abstract: With collaboration from Google representatives, U-M staff from ITS and the Precision Health Initiative created a secure environment modeled after the Google Solution/Architecture: “HIPAA-Aligned Cloud Healthcare” and “Setting up a HIPAA-Aligned Project.” The team provisioned and configured the vast majority of the architecture through Terraform, making sure that the code could be repurposed if any other event or project required a similar setup. The back-end projects are separated by function and IAM permissions are applied accordingly. The infrastructure utilizes Google products such as BigQuery, Google Cloud Storage, Stackdriver Logging, Monitoring, Alerting, and Organization Policies, while the datathon participants primarily utilize Google Datalab and Bigquery to analyze the data uploaded by U-M staff.

The presentation will give an overview of the infrastructure, including design choices and some lessons learned during the process.

Supporting Digital Scholarship through Collaboration

Presenter: Anne Cong-Huyen, Digital Scholarship Strategist, U-M Library, Connected Scholarship; Joe Bauer, Digital Scholarship Research Consultant, LSA Technology Services

Location: Kalamazoo, Floor 2

Abstract: Anne and Joe will describe the collaboration efforts on campus for supporting Digital Scholarship and will outline the opportunities for IT partners across campus can get involved.

Digital Scholarship is often described as being centered in the Humanities, but as being highly interdisciplinary. It commonly involves research that creates or interacts with digital archives. A common challenge with a digital scholarship project is balancing the needs for innovation with the needs for long term preservation.

At U-M Library, Anne leads the Digital Scholarship team as Digital Scholarship Strategist. At LSA Technology Services, Joe leads a Digital Scholarship Working Group in coordinating, reimagining, and refactoring services to be more supportive of and more compatible with digital scholarship.

UDOIT as an Accessibility Teaching Tool

Presenter: Emily Ravenwood, Manager, Learning and Teaching Consultants, LSA Technology Services

Location: Michigan, Floor 2

Abstract: This session will demonstrate the UDOIT accessibility checker for digital course materials in Canvas, with emphasis on the informational and teaching features of the tool. Possible approaches for introducing faculty to use of the tool will be suggested, and workflows for using the "fix-it" features demonstrated.

API Directory Know How

Presenter: Kranthi Bandaru, Data Integration and API Manager, ITS Information Quest (IQ)

Location: Koessler, Floor 3

Abstract: This will be a hands-on session using the API directory, including how to create applications, subscribe to an API, and test the applications using UI and Postman.

Breakout Session 5: 2:40–3:40 p.m.

What Goes in a Container?

Presenter: Ben Hayward, Assoc. Dir. Development & User Exp., Academic Innovation; Luke Palnau, Sr. Assoc. Dir. Web & Data Integration, OUD; Tom Knox, Mgr. of College Web Applications, College of Engineering; Chris Kretler, Lead Systems Admin., ITS - Infrastructure

Location: Henderson, Floor 3

Abstract: Containerization is a virtualization method offering several benefits over bare metal and virtual machines. As environments are “contained,” each can have specific libraries — or different versions of the same library — that are unique to each application, without conflicting with other apps on the same host. This reduces deployment-stage errors, increases the portability of applications from on-premise to the cloud, between cloud vendors, and more.

Many university groups are using containers for production applications. Who are they and what are some of the use cases they are meeting? This session will be a discussion panel of some of those using containers in production.

Who has Your Data, and What Does it Do? - Research Publication Tracking and Use in the Wild

Presenter: Chris Wentzloff, Applications Programmer - Intermediate, ISR-SRC

Location: Ballroom, Floor 2

Abstract: Research takes place all over campus. For the ISR, it’s our primary mission. As a result, we are responsible to both our funders and faculty with what happens because of that research. Many of our grants require us to track publications that their money/data produced, both inside and outside the Institute. Currently dozens of departments individually track those publications, and there is plenty of inefficiency due to the overlap of those departments’ faculty.

This project has three objectives:

  1. Allow for an easy ingest, via manual and/or automatic means.
  2. Create a review process for duplicates and annual review for faculty.
  3. Generate useful output for reporting (faculty(e.g., CVs) and funders(e.g., data publication lists)).

Tracking does not stop at the walls of the ISR though, but goes with access to our data into the world. Not only can this project benefit the ISR, but the U-85M academic community as a whole by creating a cohesive, accessible environment for the broader use of everyone. Building this as a tool that benefits everyone requires input from multiple areas, and I believe the symposium’s Sandbox & Innovation Session provides the perfect environment to make this discussion effective and relevant.

U-M Networks and Network Security Overview

Presenter: Eric Boyd, Director of Networks, Dan Kirkland, Network Architect Lead, & Daniel Eklund, Network Planning Manager, ITS Infrastructure - Networks

Location: Mendelssohn Theatre

Abstract: To ensure that the university has the network it needs to remain a leader in data intensive science, attract the best faculty, students, and staff and enable the next generation of research, ITS Infrastructure Networking group is transforming and revolutionizing the university’s network architecture. The measured annual growth rate in internet traffic of 31% inbound / 22% outbound, means network capacity is currently doubling about every 3 years. Internal flows between data centers for research needs are taxing the limits of the current firewall and deployed IPS solutions.

The networking team is working on deploying network border infrastructure security based on LBL ZEEK; validating different vendor solution for the future core network; reducing manual, repetitive network administration work through automation; deploying network metrics framework and developing and, in collaboration with the academic, research and administrative units, establishing effective network governance processes.

With this presentation, the ITS Infrastructure Networking group will provide an overview of all the in-flight and planned initiatives that will support further advancements of the U-M teaching and research mission.

Hack with Friends: Brainstorm Event

Presenter: Charles Antonelli, App Programmer/Analyst Sr., LSA TS; Tom Amerman, Assistant Director of Application Development and Architecture, ITS - EAS

Location: Room D, Floor 3

Abstract: Have you ever wondered what the Michigan IT Hacks with Friends event is all about? It is a special event each year where designers, developers, documenters, and supporters get together and build prototypes of applications that solve problems. Do you have any ideas for applications that would improve your work life, helping with the mission of supporting research, teaching, or administration? Please join us for this break-out session, where we will remagine and reinvigorate the purpose and structure of the Hacks with Friends event.  We will discuss how we can be more inclusive of participants from all members of the U-M community, as well as potential changes to the name of the event, categories of prizes awarded, and how pitches are conducted prior to the event.

What I Learned from Being a Mentor

Presenter: Irene Knokh, Instructional Design Consultant, Professional Development and Education

Location: Kalamazoo, Floor 2

Abstract: I never thought of myself as a mentor until I did! When the University of Michigan IT Mentorship program opened up, I applied. This year is my third volunteering as a mentor through the program. Each year is different. I'll describe the learning process, getting the most out of the program while helping your mentees, working on trying to overcome the Impostor Syndrome, and why you should think about becoming a mentor or a mentee.

I encourage an interactive discussion and breakout groups. I'll also ask for suggestions on best mentoring practices, formal, and informal, and being in a dual mentee/mentor role.

Accessible Learning Materials in Canvas

Presenter: Phil Deaton, Digital Information Accessibility Coordinator, Office of the Provost - Office for Institutional Equity; Nargas Oskui, Instructional Designer, ITS Teaching and Learning

Location: Michigan, Floor 2

Abstract: The Office for Institutional Equity (OIE); the University Library; Information Technology Services (ITS); the College of Literature, Sciences, and the Arts (LSA); and other campus partners are piloting the Universal Design Online Content Inspection Tool (UDOIT) in Canvas, in order to address more content accessibility issues earlier in the course creation process. UDOIT, in conjunction with the Canvas learning management system, can help to inform institutional strategy and best practices related to making learning materials more accessible for students with disabilities.

Every term thousands of documents are uploaded to the university’s learning management system by faculty for students to read as part of their coursework. Many of the learning materials go unexamined for accessibility barriers. UDOIT provides an automated solution for ensuring that common pitfalls are caught and corrected, or simply avoided (e.g., missing alternative text for images or well-formed HTML pages for screen reader support). While faculty generally seem interested in ensuring their course materials are accessible, we face the challenge of scaling meaningful support for faculty when proactively doing accessibility work.

Our goal is to establish a higher standard of accessibility in learning materials at U-M so that students with disabilities face less barriers to learning. Localized training materials will be created that will support faculty and staff self-service use of the tool. A pre and post scan of a representative sample of select courses will be conducted. Data from the scans will help inform our strategy for addressing accessibility in courses across the institution.

OSC to SRS: Implementing Django Applications for Ordering and Reporting

Presenter: Mrunmayi Kokardekar, Business Systems Analyst, Information Systems; David Jamison, Developer, EAS

Location: Koessler, Floor 3

Abstract: Our team undertook the retirement of an 18-year-old application (OSC) written in deprecated code. We would like to present on the uses of Django/Python, why customers should and can use our product, and how customers can join Information Systems and others in ordering and reporting through the SRS.