Strategy & Planning


The University of Michigan will be a leader in the appropriate use of technology among its peers and in the world.

IT Goals

VPIT-CIO Ravi Pendse collaborated with ITS and university leadership to outline a series of initial goals to help U-M faculty, researchers, staff, and students be world-class in their use of technology to teach, learn, research, and work.

These initial goals are dedicated to a number of mission critical initiatives that are rooted in creating cohesive digital experiences and enabling enterprise-level innovations. We strive to:

  • Elevate the customer experience by providing proactive, laser focused customer service
  • Provide appropriate IT security and privacy in an open university society, while enabling innovation
  • Support data-informed decision making
  • Deliver intuitive research computing solutions
  • Build a world-class, transformational network and reliable administrative systems