Discover how our innovative use of TeamDynamix, the University of Michigan's ticket and physical asset management application, streamlines the management of MiVideo services. Leveraging virtual assets to organize our service components improves our readiness to address support requests and consultations. The poster highlights the creation and utilization of virtual assets within TeamDynamix to efficiently track MiVideo admins, use cases, and configuration items.
Tracking Service Components Virtually With TDx
Category
Current trends/topics/projects
Areas of Focus
- Teaching & Learning
Objectives
Attendees will gain valuable insights into the process of adapting asset management tools for digital services to enhance service management.
Collaborators
Kristine Towne, Business Analyst, ITS Teaching & Learning