Michigan Enterprise Strategic Assessments

A Michigan Enterprise Strategic Assessment (MESA) is an annually-updated document that outlines the current and desired future state of a product or service area. Developed by the Enterprise Architecture team to help IT product and service areas outline their strategies, the MESA is already adopted by many areas in ITS and are in the process of being implemented throughout the University. Learn more about MESAs.

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Application Integration Techniques

Technologies used by ITS to allow applications to share data and application functions.

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API/Web Service, Asynchronous Messaging, Batch ETL, Data Virtualization, Direct DB Access, File Transfer, IT Operations Management, Remote Procedure Call
Assessment SystemsAssessment Systems MESA diagram

Systems supported by ITS for student assessment in the Teaching and Learning domain.

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ExamScan, Mission & Administration, Placement Exams, Teaching Evaluations, UM.Lessons
Assistive Technology Direct ServiceAssistive Technology MESA graph

Assistive Technology Direct service to those affiliated with UM-Ann Arbor and information for all those interested in assistive technology.

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Capability Services, Current Students, Other U-M Affiliates, Researchers in Assistive Technology
Assistive Technology SystemsAssistive Technology Systems MESA graph

Provision of assistive technology on all campuses.

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Braille Embosser, CCTV, Dearborn/Flint/UHS Support, Demonstration Technology, Dragon, End­ User Devices, Furniture, GPII, Inspiration, JAWS/NVDA, Kurzweil 3000, MAGic, NaturalReader, Plugins, Read & Write, System Utilities, ZoomText
Cellular and Radio Frequency ServicesCellular and Radio Frequency Services MESA graph

ITS-supported technologies used to connect to the internet without depending upon the university’s wired and WiFi networks.

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800 MHz, Cellular Femtocell, Cellular Vendor Relations, Distributed Antenna Systems — UM-Owned and Managed, Infrastructure, MCoverage, Personal Cellular Phone Usage for University Business, Whitespaces, WiFi Calling
Customer RelationsCustomer Relations MESA diagram

Methods for building meaningful and effective relationships across campus and within ITS.

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Account Plans, Capability Services, Consulting, CRM System, Customer Advocacy, Customer Engagement, EARS 1.0, EARS 2.0, ITS Engagement, Unit Profiles
Customer Service DeliveryCustomer Service Delivery MESA diagram

Technologies focused on enhancing the customer experience by driving operational improvements across frontline ITS support teams.

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Customer Satisfaction Measurement and Action Planning, IT Operations Management, Operational Process Analysis and Improvement, Service Excellence
Data Center Services

Management of data centers at U-M.

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Infrastructure, IT Operations Management, Locally Managed Servers/Rooms, Modular Data Centers, University Managed Data Centers
Data IntegrationData Integration MESA diagram

The ITS-supported technologies used to facilitate the integration of data between systems.

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AWS SQS, C Language, Hadoop PIG, IBM API Management, Informatica Big Data, Informatica Cloud, Informatica Data Virtualization, Informatica MDM, Informatica Powercenter, IT Operations Management, SQR/Linux, SSAS, SSIS, WSO2 API Manager, WSO2 DSS, WSO2 ESB
Database ServicesDatabase Services MESA diagram

ITS core infrastructure technologies for databases. These include databases for enterprise administrative systems and the MiDatabase service.

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Cloud: Amazon Web Services (AWS) DB Services, Cloud: Azure Microsoft SQL Server, Hybrid and Database Virtualization, MariaDB, MSSQL, MSSQL Enterprise Cluster, MySQL, Non-relational Databases, Oracle (on physical Linux Servers), Oracle Cloud, Oracle on Exadata, Oracle on MiDatabase, PostgreSQL
Digital Signage

ITS-provided technologies that allow for the public display of static content, live data from IT systems, and emergency alerts.

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3rd Party Hardware Add-ons, Emergency Alerts, End User Devices, End­ User Devices, Live Data Objects, SCCM for Desktop Management, Shared Storage, Shared Templates and Content, Social Media Feeds, Sound, Static Data, Third-Party Data feeds
Enterprise ArchitectureEnterprise Architecture MESA graph

Office of the CIO capability for aligning IT to the U-M IT Strategic Plan.

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Architecture Governance, Capability Mapping, Capability Services, EA Leadership, Enterprise Strategy, Industry Research and Analysis, MESAs, Project Alignment, Reference Architecture, Technology Brokering
Enterprise ImagingEnterprise Imaging MESA graph

The ITS enterprise system for managing scanned document images.

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API/ESB, Business Insight, Content Server, Conversion Module, Custom Applications (umich), Dynamic URLs, eFax, eForms, End­ User Devices, Intelligent Capture, Message Agent, OCR/Recognition Agent, User Replication Agent, Webnow/Java, Workflows/iScripts
Enterprise Web Portal FrameworksMESA Diagram Enterprise Web Portal Frameworks

Frameworks used to build enterprise web portals (aka dashboards, gateways, enterprise discovery tools).

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Collaboration Services, Merit Networks Academica, rSmart OneCampus, ServiceNow, uPortal
General Application DevelopmentGeneral Application Development MESA diagram

The General Application Development Platform MESA is covers platform options for building and supporting user-facing enterprise applications within ITS.

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.Net, APEX, Appian, BMC Remedy, Capability Services, Click Portal Solutions, Drupal, Google AppEngine, Java, JavaScript, Mendix, OutSystems, PeopleTools, Perl, PHP, Python, Ruby, SalesForce, SharePoint, WebObjects
Hardware ImagingHardware Imaging MESA diagram

The service provided by ITS which builds and configures computers and installs operating system and software bundles (called "images") them.

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Assistance for NIT, End­ User Devices, Migration to MiWorkspace, Refresh/New Hire Build and Deploy
Human Resources Application ServicesHuman Resources Application Services MESA diagram

The ITS Human Resources Application Services consist of technologies and tools for the administrative services that manage employee information at U-M.

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Administration, Blackboard Connect, Cloud ERP, Kaba, Lynda.com, Mi-Time, Mission & Administration, My LINC LCMS, My LINC LMS, New LCMS, Oracle PeopleSoft HCM 9.2, Talent Management
IA ProductsIA Products MESA diagram

IT Security services provided by the ITS Information and Infrastructure Assurance group.

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Disaster Recovery, Education & Awareness, Ethical Hacking, Hardening, Incident Response, IT Operations Management, Managed Security Services, Network Monitoring & Protection, Policy & Compliance, Privacy, Risk Assessment, Sensitive Data Scanning, Unit Security Services, Vulnerability Scanning/Management
IAM Access Control ServicesIAM Access Control Services MESA Diagram

ITS Identity and Access Management services for controlling access to protected IT resources.

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Active Directory ACLs, Active Directory Group Policies, AFS ACLs, Firewall Rules, IT Operations Management, IT Operations Management, MCommunity ACLs, Privileged Identity Management
IAM Authentication ServicesAuthentication Services MESA diagram

ITS Identity and Access Management services for verifying an individual's identity when attempting to access university IT resources.

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Active Directory, Cirrus Social Gateway, Cosign, Duo, Friend, Gemalto Tokens, IT Operations Management, Mcard, MCommunity LDAP, MIT Kerberos, Open LDAP/UMOD, OpenID Connect, Secure ID, Telesign
IAM Authorization ServicesAuthorization Services MESA diagram

ITS Identity and Access Management services for organizing who should be granted access to protected IT resources.

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Active Directory, IT Operations Management, MCommunity Groups, MCommunity LDAP-RO (Read Only) Directory, OAuth, RBAC/ABAC Solutions, XACML Solutions
IAM Federation ServicesFederation Services MESA Diagram

ITS Identity and Access Management services for leveraging identity management services in federation with other institutions.

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Active Directory Federation Services, InCommon, IT Operations Management, NetIQ Access Manager, PRacle Identity Federation, Shibboleth, UMICH Federation
IAM Identity Management

ITS Identity and Access Management services for managing security-related information about individuals.

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IT Operations Management, Microsoft Forefront Identity Manager, NetIQ Identity Manager, Oracle Identity Governance, UNServer
Information Quest: Reporting

Technologies for producing reports based on ITS-managed enterprise data.

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BusinessObjects, Cognos, Crystal Reports, Hyperion, Information Services, M-Reports, MS Access, MS Excel, OBIEE, Pentaho, SSRS, Tableau
IT Service Management CapabilityITSM MESA graph

ITS capability for implementing and managing a framework to design, operate, transition and improve offered services.

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Capability Services, Continual Service Improvement, Service Design, Service Operation, Service Strategy, Service Transition
ITS Java Development Technologies

Java software development tools and frameworks used for application development in ITS.

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Angular 2, AngularJS, Bootstrap, Capability Services, GWT, Hibernate, jQuery, Spring, Spring Boot, WebObjects
ITS PeopleSoft Development

The PeopleSoft Development environment consists of software tools to support and extend ITS PeopleSoft core administrative applications.

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Application Engine, BI Publisher, Capability Services, COBOL, Crystal Reports, Integration Broker, nVision, PeopleTools, PL/SQL, PS/Query, Shell Script, SQR
ITS Research Administration: FunctionalResearch Administration: Functional MESA graph

The University business processes supported by the ITS Research Administration Systems Team.

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Award Management, COI (Conflict of Interest), Current IBC (Institutional Biosafety Committee), Current IRB (Human Subjects), Lab Safety, Mission & Administration, PAFs (External Funding Proposal Approval Form), UCACA (Animal Review)/ULAM (Unit for Laboratory Animal Medicine), UFAs (Unfunded Agreements)
ITS Research Administration: TechnicalResearch administration: technical MESA graph

ITS-supported technologies that implement Research Administration systems.

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BusinessObjects Reports, Click IRB 7.0, Click Research Manager, Huron-Click, Kuali, Lab Safety System, MIDAR Integration, Mission & Administration, PI Dashboard, SSRS Reports, Tableau Reports
Learning AnalyticsLearning Analytics MESA diagram

Learning analytics technologies supported by the ITS Teaching and Learning group.

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ART, eCoach, Information Services, Mission & Administration, StudentExplorer, Teaching and Learning, Unizin Analytics
Learning Management SystemsLearning Management Systems MESA diagram

ITS Teaching and Learning group supported learning management systems on the Ann Arbor campus (CTools and Canvas) and integrated applications.

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Active Learning Platform, Canvas, cTools Course Sites, GradeCraft, MGoView, Mission & Administration, MiVideo Kaltura, Placement Exams, Qualtrics, Teaching Evaluations, Textbooks
Lecture CaptureLecture Capture MESA diagram

Technologies to capture and mange lecture media (e.g. video, audio, images, lecture content) supported by the ITS Teaching and Learning group.

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Blue Review, CAEN Lecture Capture, MediaSite, Mission & Administration, MiVideo/Kaltura, Panopto
Long-Term Research Data StorageLong Term Research Data Storage MESA diagram

U-M strategy for the Inactive, Deposited and Curated stages of the research data lifecycle.

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Data Management, DataDen, Deep Blue, Deep Blue Data, Departmental Storage, Glacier, ICPSR, Information Services, Mission & Administration, Open ICPSR, Personal Storage
Mobile Application Development Frameworks

The preferred application frameworks for building mobile applications at ITS.

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Android Native application development, End­ User Devices, ionic Platform, iOS Native Application development, Mobile Starting Framework Development
Network ServicesNetwork Services MESA diagram

The core data networks supported by the ITS Communications Systems and Data Centers group.

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Core Network, In Building WiFi Networks, In Building Wired Networks, Infrastructure, IPv4, IPv6, Off Campus Building Networks, Research Networks, Software Defined Networks, VPN/Remote Access
Performance ExcellencePerformance Excellence MESA diagram

A capability in ITS to provide actionable data on Support Services.

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Incident Management for Support Services, Information Services, Knowledge Management Metrics for Support Services, Operational Reporting, Problem Management for Support Services, Request Management for Support Services
Room Scheduling TechnologiesMESA diagram for Room Scheduling Technologies

Strategy for technologies used for room scheduling in the academic and administrative units represented by IT Commons.

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Administration, Crestron Fusion, CVent, EMS, Formstack, Google Calendar, Jira, Mission & Administration, MRBS, PeopleSoft, SharePoint, SMTD, SSWB, UMHS Exchange
Server Operating Systems: UnixMESA diagram for Server Operating Systems Unix

ITS-managed versions of Unix-based Server Operating Systems, as well as technologies for managing, protecting, and monitoring Unix servers.

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AIX, Amazon Linux, Infrastructure, Red Hat Satellite 5, Red Hat Satellite 6, RHEL 5, RHEL 6, RHEL 7, RHEL Atomic, RHEL Docker Containers, RHEL in AWS, Ubuntu, UMCE Linux
Server Operating Systems: Windows

 ITS-managed versions of Windows Server Operating Systems, as well as technologies for managing, protecting, and monitoring Windows servers. 

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Infrastructure, Microsoft SCEP Anti-Virus, NSClient++, SCCM client, Windows on AWS, Windows Server 2008, Windows Server 2008 R2, Windows Server 2012, Windows Server 2012 R2, Windows Server 2016
System Monitoring ToolsSystem Monitoring Tools MESA graph

The monitoring tools that are provided by ITS Systems Support for use by ITS teams.

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HP OneView, HP SIM, IT Operations Management, Nagios, Nefu
Teaching and Learning MiddlewareTeaching and Learning Middleware MESA diagram

The ITS-supported services related to integrating teaching and learning applications and standards that support them.

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IMS Caliper, IMS CASA, IMS LTI, Mission & Administration, Open LRS, SAIP, UMIAC
Telecollaboration ServicesTelecollaboration MESA diagram

The set of two-way communication technologies supported by the ITS Communication Systems and Data Centers group.

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Audio Conference Calls, Call/Contact Centers, Collaboration Services, Telepresence Robots, Telepresence Systems, Traditional Voice Systems, Video Conferencing (Blue Jeans), Voicemail, VoIP Voice Systems
U-M Storage ServicesUM Storage Services MESA

Storage services provided by central IT organizations for the entire UM-Ann Arbor campus.

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AFS, Code42 SharePlan, Collaboration Services, Data Management, Dropbox (business), Dropbox (personal), Flux Lustre/Scratch Storage, M+Box, M+Google Drive, MCloud (S3 Storage), Microsoft OneDrive, MiStorage, MSIS Maize and Blue Storage, Turbo, Xythos
Video ServicesVideo Services MESA Diagram

Video streaming technologies supported by the ITS Communications Systems and Data Centers group.

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Collaboration Services, IPTV, Streaming Media Players, UMTV, Video Streaming
VideoconferencingVideoconferencing MESA diagram

The set of technologies that students, faculty, and staff use to communicate over telecommunication devices in a two-way manner.

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Adobe Connect Meetings, Adobe Connect Webinars, BlueJeans, Collaboration Services, Google Hangouts, Google Hangouts On-Air, GoTo Meeting, Infrastructure, Room-based Telepresence Systems, Skype, Telepresence Robots
Virtualization and Cloud Infrastructure (IaaS) ServicesVirtualization and Cloud Infrastructure Services MESA graph

ITS-supported virtual computing services located on-premises and off-premises.

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IT Operations Management, MAIS Enterprise Clusters, MCloud, MiDesktop (VDI), MiServer, Software Defined Networks
Web Content Management Services

Web content management system (CMS) frameworks, including tools for creating web content in the form of web pages, integrated media, and connected documents.

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Collaboration Services, Drupal, Google Sites, Joomla, SharePoint, WordPress