REMINDER: Close out Remedy trouble tickets
This is a reminder that trouble tickets in BMC Remedy will be made read-only on Monday, December 1. Any open tickets remaining in Remedy after December 1 will NOT be migrated automatically—you will need to recreate them as incidents in ServiceLink. To reduce the amount of time and effort needed to manually move this information, we strongly encourage you to resolve as many trouble tickets as possible before December 1.
The project team will continue to provide support throughout November as we stabilize the new ServiceLink tools and processes. Training materials are available on the ServiceLink Training and Documentation page. Also consider joining the ServiceLink G+ community, which provides application release updates, tips, and a forum for discussion with your colleagues about ServiceLink.