The project overseeing the implementation of ServiceLink concluded in November, 2014. (Read the announcement.) This site contains archived material from the project as well as links to resources and training materials related to ServiceLink.
What is ServiceLink?
ServiceLink is a cloud-based, enterprise application that provides an end-to-end service management solution -- from resolving incidents to managing changes in the service environment to delivering knowledge support for service offerings.
What are the key benefits?
- Adoption of ServiceLink by Information and Technology Services (ITS), in partnership with IT in LSA and Administrative Services Transformation (AST), supports U-M’s shared service providers by delivering an enterprise platform that will improve productivity and reduce operational costs.
- This new application will provide easy access to knowledge, help solve problems, and facilitate incident resolution, allowing service staff to do their job better so they can help others.
- ServiceLink supports the Michigan IT vision and is part of NextGen’s multi-year strategy for changing U-M’s IT service approach and investing in technologies that will advance the university's academic, teaching, research, and clinical programs.